Retail Customer Service 4

DESCRIPTION:
This course addresses career skills for retail and customer service professionals. It discusses important sales concepts and other job-related skills.

Semester 1 provides an overview of career skills, such as steps of selling and effective listening. It also discusses the traits of sales personnel and customer characteristics and behaviors.

Semester 2 focuses other job-related skills like keeping inventory, situational awareness, and security of information.

 

CREDITS:
1 Credit

 

PREREQUISITES:
Retail Customer Service 3

 

Semester 1

  • Pretest
  • The Language of Retail
  • Working in Retail Sales
  • Beneficial Attributes and Traits for Retail Sales Personnel
  • Communication with Retail Customers
  • Customer Behaviors and Buying Decisions
  • Customers and Goods
  • Selling and Psychology
  • Seven Steps of Retail Selling
  • Closing Sales
  • Listening Effectively
  • Recording Work Hours and Getting Paid
  • Working and Paying Taxes 1
  • Working and Paying Taxes 2
  • Personal Insurance 1
  • Personal Insurance 2
  • Labor Unions
  • End of Semester Exam

 

Semester 2

  • Pretest
  • Inventory
  • Preventing Shoplifting
  • Personal Identifiable Information (PII)
  • Credit Cards
  • Cash Reconciliation
  • Costs of Doing Business
  • Enjoying Your Work Environment
  • Staying Healthy at Work
  • Situational Awareness
  • Maintaining a Safe Workplace
  • Violence and De-escalation
  • Postsecondary Education
  • Leaving a Job
  • Choosing the Right Resume for the Job
  • Using Technology and Your Resume
  • Writing a Winning Resume
  • End of Semester Exam

Retail Customer Service 3

DESCRIPTION:
This course addresses personal management, life, and career skills. The course discusses how to effectively balance life and work, manage time, and work with other people. The course is presented in two semesters.

Semester 1 focuses on self-management skills, including saving and credit, accountability, organization, and balancing work and life.

Semester 2 focuses on managing time and working with others. Topics include time management, personal productivity, tolerance and respect, and giving and receiving feedback


CREDITS:

1 Credit


PREREQUISITES:

Retail Customer Service 2

 

Semester 1

  • Pretest
  • Budgeting
  • Saving
  • Credit
  • Healthy Lifestyle Choices
  • Personal Wellness
  • Self-Awareness
  • Positive Self-Talk
  • Accountability
  • Self-Management
  • Tips and Tricks for Smooth Living
  • Crisis Management
  • Using Critical Thinking in Work and Life
  • Lifelong Learning
  • Balancing Work and Life
  • Pros and Cons of Social Media
  • Basic Professionalism
  • Retail Customer Service 3: Semester 1 End of Semester Exam

 

Semester 2

  • Pretest
  • Introduction to Time Management
  • Time Management Types and Styles
  • Procrastination
  • Time Management Antagonists
  • Time Management Strategies
  • Personal Productivity
  • Handling Information Overload
  • Setting Priorities
  • Diversity in the Workplace
  • Tolerance and Respect
  • Respect and Employment
  • Becoming the Go-To Person
  • Advancing in a Job
  • Cooperation and Compromise
  • Influencing and Persuading
  • Giving and Receiving Feedback and Criticism
  • Retail Customer Service 3: Semester 2 End of Semester Exam

Retail Customer Service 2

DESCRIPTION:
This course will prepare online students to employ the skills needed for effective communication both personally and professionally. It will also provide techniques to manage stress and control emotions. The course is presented in two semesters.

Semester 1 focuses on communication skills, including communicating effectively and in difficult situations.

Semester 2 focuses on managing stress and emotions, stress and its impact, emotional intelligence, anger management, and conflict resolution.

 

CREDITS:
1 Credit

 

PREREQUISITES:
Retail Customer Service 1

 

Semester 1

  • Pretest
  • Communication Overview
  • Verbal Communication
  • Verbal Business Communication
  • Written Communication
  • Written Business Communication
  • Nonverbal Communication
  • Communication Styles and Interpersonal Communication
  • Effective Communication
  • Active Listening
  • Assertive vs. Aggressive Communication
  • Communicating in Difficult Situations
  • Difficult Behaviors in the Workplace
  • Negativity and Power Struggles at Work
  • Working with Procrastinators and Untrustworthy People
  • Communicating by Telephone
  • Networking for Success
  • Retail Customer Service 2: Semester 1 End of Semester Exam

 

Semester 2

  • Pretest
  • What is Stress?
  • Signs and Symptoms of Stress
  • Sources of Stress
  • Techniques for Managing Stress
  • Anxiety and Stress
  • Mindset and Stress
  • Stress and Values Clarification
  • Stress at Work
  • Emotional Intelligence (EI)
  • Emotional Intelligence Skills
  • Understanding Anger
  • Anger Cycle
  • Anger Management
  • Conflict Basics
  • Conflict Resolution
  • Addressing Violent Situations
  • Retail Customer Service 2: Semester 2 End of Semester Exam

Retail Customer Service 1

DESCRIPTION:

This course will prepare students to employ the skills needed in both online coursework and the workplace. The course is presented in two semesters.

Semester 1 presents an overview of basic personal, professional, and self-management skills, including setting goals, professional communication skills, and time management and stress management techniques.

Semester 2 focuses on ways to improve study habits, to increase one’s memory and motivation, and to strengthen decision-making and problem-solving skills.

 

CREDITS:
1 Credit

 

PREREQUISITES:
There are no prerequisites for this course.

 

Semester 1

  • Pretest
  • Understanding Self-Esteem
  • Setting Goals
  • Learning Styles
  • Professional Uses of Technology
  • Security in Technology
  • 21st-Century Written Business Communication
  • Time Management
  • Stress Management
  • Anger Management
  • Conflict Resolution Strategies
  • Communication and Diversity
  • Communication in the Workplace
  • Sexual Harassment Awareness
  • Ethical Behavior
  • Retail Customer Service 1: Semester 1 End of Semester Exam

 

Semester 2

  • Pretest
  • Basics of Note-Taking
  • Reading Comprehension
  • Understanding and Improving Study Habits
  • Memory Techniques
  • Test-Tasking Skills
  • Effective Environments for Learning
  • Distractions and Deterrents to Educational Success
  • What is Motivation?
  • Self-Motivation
  • Trust and Motivation
  • Change as a Motivator
  • Embracing Change
  • Critical Thinking Basics
  • Problem Solving Model
  • Decision Making
  • Improving Decision Making
  • Retail Customer Service 1: Semester 2 End of Semester Exam

Office Management 4

DESCRIPTION:
This course addresses career skills for office management professionals. It discusses important job-related skills for individuals who pursue careers within the field.

Semester 1 provides an overview of career skills, such information management and security, information technology, and creating presentations. It also discusses gaining trust, handling relationships, and office politics.

Semester 2 addresses some legal employment topics, such as the U.S. Equal Employment Opportunity Commission, harassment, and discrimination. It also provides an overview of other skills like resume writing, situational awareness, and maintaining a safe environment.

 

CREDITS:
1 Credit

 

PREREQUISITES:
Career Elective Office Management 3

 

Semester 1

  • Pretest
  • Common Office Management Terms
  • Office Manager Tasks and Employment Opportunities
  • Information Technology (IT) Terms
  • IT Hardware and Software
  • Beneficial Attributes for Office Work
  • Gaining Trust
  • Losing and Rebuilding Trust
  • Office Decorum
  • Office Politics
  • Relationships In and Out of the Workplace
  • Personal Identifiable Information (PII)
  • Credit Cards
  • Costs of Doing Business
  • Change Management
  • Knowledge Management
  • Creating Effective Presentations
  • End of Semester Exam

 

Semester 2

  • Pretest
  • Working Healthy in an Office
  • Working Happy in an Office
  • Situational Awareness
  • Office Safety
  • Office Emergencies
  • Laws, Rules, and Regulations
  • Leaving a Job
  • Choosing the Right Resume for the Job
  • Writing a Winning Resume
  • Using Technology and Your Resume
  • S. Equal Employment Opportunity Commission (EEOC)
  • Sexual Harassment in the Office
  • Discrimination in the Workplace
  • Filing a Charge of Discrimination
  • Performance Appraisals
  • Professional Associations
  • End of Semester Exam

Office Management 3

DESCRIPTION:
This course addresses personal management, life, and career skills. The course discusses how to effectively balance life and work, manage time, and work with other people. The course is presented in two semesters.

Semester 1 focuses on self-management skills, including saving and credit, accountability, organization, and balancing work and life.

Semester 2 focuses on managing time and working with others. Topics include time management, personal productivity, tolerance and respect, and giving and receiving feedback.

 

CREDITS:
1 Credit

 

PREREQUISITES:
Career Elective Office Management 1
Career Elective Office Management 2

 

Semester 1

  • Pretest
  • Budgeting
  • Saving
  • Credit
  • Healthy Lifestyle Choices
  • Personal Wellness
  • Self-Awareness
  • Positive Self-Talk
  • Accountability
  • Self-Management
  • Tips and Tricks for Smooth Living
  • Crisis Management
  • Using Critical Thinking in Work and Life
  • Lifelong Learning
  • Balancing Work and Life
  • Pros and Cons of Social Media
  • Basic Professionalism
  • Office Management 3: Semester 1 End of Semester Exam

 

Semester 2

  • Pretest
  • Introduction to Time Management
  • Time Management Types and Styles
  • Procrastination
  • Time Management Antagonists
  • Time Management Strategies
  • Personal Productivity
  • Handling Information Overload
  • Setting Priorities
  • Diversity in the Workplace
  • Tolerance and Respect
  • Respect and Employment
  • Becoming the Go-To Person
  • Advancing in a Job
  • Cooperation and Compromise
  • Influencing and Persuading
  • Giving and Receiving Feedback and Criticism
  • Office Management 3: Semester 2 End of Semester Exam

Office Management 2

DESCRIPTION:
This course will prepare online students to employ the skills needed for effective communication both personally and professionally. It will also provide techniques to manage stress and control emotions. The course is presented in two semesters.

Semester 1 focuses on communication skills, including communicating effectively and in difficult situations.

Semester 2 focuses on managing stress and emotions, stress and its impact, emotional intelligence, anger management, and conflict resolution.

 

CREDITS:
1 Credit

 

PREREQUISITES:
Career Elective Office Management 1

 

Semester 1

  • Pretest
  • Communication Overview
  • Verbal Communication
  • Verbal Business Communication
  • Written Communication
  • Written Business Communication
  • Nonverbal Communication
  • Communication Styles and Interpersonal Communication
  • Effective Communication
  • Active Listening
  • Assertive vs. Aggressive Communication
  • Communicating in Difficult Situations
  • Difficult Behaviors in the Workplace
  • Negativity and Power Struggles at Work
  • Working with Procrastinators and Untrustworthy People
  • Communicating by Telephone
  • Networking for Success
  • Office Management 2: Semester 1 End of Semester Exam

 

Semester 2

  • Pretest
  • What is Stress?
  • Signs and Symptoms of Stress
  • Sources of Stress
  • Techniques for Managing Stress
  • Anxiety and Stress
  • Mindset and Stress
  • Stress and Values Clarification
  • Stress at Work
  • Emotional Intelligence (EI)
  • Emotional Intelligence Skills
  • Understanding Anger
  • Anger Cycle
  • Anger Management
  • Conflict Basics
  • Conflict Resolution
  • Addressing Violent Situations
  • Office Management 2: Semester 2 End of Semester Exam

 

Office Management 1

DESCRIPTION:
This course will prepare students to employ the skills needed in both online coursework and the workplace. The course is presented in two semesters.

Semester 1 presents an overview of basic personal, professional, and self-management skills, including setting goals, professional communication skills, and time management and stress management techniques.

Semester 2 focuses on ways to improve study habits, to increase one’s memory and motivation, and to strengthen decision-making and problem-solving skills.

 

CREDITS:
1 Credit

 

PREREQUISITES:
There are no prerequisites for this course.

 

Semester 1

  • Pretest
  • Understanding Self-Esteem
  • Setting Goals
  • Learning Styles
  • Professional Uses of Technology
  • Security in Technology
  • 21st-Century Written Business Communication
  • Time Management
  • Stress Management
  • Anger Management
  • Conflict Resolution Strategies
  • Communication and Diversity
  • Communication in the Workplace
  • Sexual Harassment Awareness
  • Ethical Behavior
  • Office Management 1: Semester 1 End of Semester Exam

 

Semester 2

  • Pretest
  • Basics of Note-Taking
  • Reading Comprehension
  • Understanding and Improving Study Habits
  • Memory Techniques
  • Test-Tasking Skills
  • Effective Environments for Learning
  • Distractions and Deterrents to Educational Success
  • What is Motivation?
  • Self-Motivation
  • Trust and Motivation
  • Change as a Motivator
  • Embracing Change
  • Critical Thinking Basics
  • Problem Solving Model
  • Decision Making
  • Improving Decision Making
  • Office Management 1: Semester 2 End of Semester Exam

Hospitality and Leisure 4

DESCRIPTION:
This course addresses career skills and employment. It discusses employment opportunities
with the career field and the skills that can be helpful when attempting to get and stay
employed.

 

Semester 1 provides an overview of the career field and characteristics of the industry. It
also addresses health and safety concerns, protection of personal information, and building
relationships and trust with others.

Semester 2 focuses on jobs within the industry, the protection of people and facilities, and
legal employment topics, such as discrimination. It also provides an overview of job-search
skills, including resume writing and interviewing skills.

 

CREDITS:
1 Credit

 

PREREQUISITES:
Hospitality and Leisure I
Hospitality and Leisure II
Hospitality and Leisure III

 

Semester 1

  • Hospitality and Leisure IV: Semester 1 Pretest
  • The Hospitality and Leisure Services Industry
  • Beneficial Skills, Knowledge, and Attributes for the Hospitality Industry
  • History of Temporary Lodging
  • The Accommodation Sector 1
  • The Accommodation Sector 2
  • Food and Beverage Service Jobs 1
  • Food and Beverage Service Jobs 2
  • Bloodborne Pathogens Awareness
  • Foodborne Illnesses
  • Personal Identifiable Information
  • Gaining Trust
  • Losing and Rebuilding Trust
  • Relationships In and Out of the Workplace
  • Drug Misuse and Abuse
  • Alcohol Misuse and Abuse
  • Hospitality and Leisure IV: Semester 1 End of Semester Exam

 

Semester 2

  • Hospitality and Leisure IV: Semester 2 Pretest
  • Golf Course and Resort Jobs
  • National and State Park Jobs
  • Theme and Amusement Park Jobs
  • Casino and Gaming Industry Jobs
  • Event Coordination
  • Hospitality Law
  • Situational Awareness
  • Security Awareness
  • Understanding and Preparing for Active Shooter Events
  • Preventing and Responding to Active Shooter Events
  • Discrimination in the Workplace
  • Choosing the Right Resume for the Job
  • Writing a Winning Resume
  • Using Technology and Your Resume
  • Preparing for an Interview
  • Attending an Interview
  • Hospitality and Leisure IV: Semester 2 End of Semester Exam

Hospitality and Leisure 3

DESCRIPTION:
This course addresses skill sets critical to effective personal management, life, and career
skills. This course discusses the ability to effectively deal with balancing life and work,
managing time, and working with people. The course is presented in two semesters.

 

Semester 1 focuses on self-management skills, including saving and credit, accountability,
organization, and balancing work and life.

 

Semester 2 focuses on managing time and working with others. Some topics include time
management, personal productivity, handling information overload, tolerance, respect, and
giving and receiving feedback.

 

CREDITS:
1 Credit

 

PREREQUISITES:
Hospitality and Leisure I
Hospitality and Leisure II

 

Semester 1

  • Hospitality and Leisure III: Semester 1 Pretest
  • Budgeting
  • Saving
  • Credit
  • Healthy Lifestyle Choices
  • Personal Wellness
  • Self-Awareness
  • Positive Self Talk
  • Accountability
  • Self-Management
  • Tips & Tricks for Smooth Living
  • Crisis Management
  • Using Critical Thinking in Work and Life
  • Lifelong Learning
  • Balancing Work and Life
  • Pros and Cons of Social Media
  • Basic Professionalism
  • Hospitality and Leisure III: Semester 1 End of Semester Exam

 

Semester 2

  • Hospitality and Leisure III: Semester 2 Pretest
  • Introduction to Time Management
  • Time Management Types and Styles
  • Procrastination
  • Time Management Antagonists
  • Time Management Strategies
  • Personal Productivity
  • Handling Information Overload
  • Setting Priorities
  • Diversity in the Workplace
  • Tolerance and Respect
  • Respect and Employment
  • Becoming the Go-to Person
  • Advancing in a Job
  • Cooperation and Compromise
  • Influencing and Persuading
  • Giving and Receiving Feedback and Criticism
  • Hospitality and Leisure III: Semester 2 End of Semester Exam